Last updated: October 22, 2026

FAQ

Answers about item details, orders, free U.S. delivery, tracking, 30-day returns, payments, cancellations, and customer support.

Items and orders

Where can I find item details?

Review the listing description, selected option, measurements, and included items before ordering. Contact us if a detail is unclear.

How do I check fit?

Measure the available space and compare it with the dimensions shown in the listing.

Can I change or cancel an order?

Contact us as soon as possible. A change or cancellation may not be possible after processing or dispatch begins. If an order cannot be fulfilled, we will contact you about available options.

Shipping and tracking

Is standard shipping free?

Yes. Standard shipping is free for U.S. destinations accepted at checkout.

How long does delivery take?

Processing takes 1–2 business days, transit takes 3–6 business days, and delivery usually takes 5–8 business days total. These are estimates.

How do I track an order?

When tracking is available, we send it with the shipment confirmation. Carrier scans may take time to appear. Contact us with your order number if tracking needs attention.

Returns and refunds

Can I return or exchange an item?

You may request a return or exchange within 30 days after delivery, for any reason. Approved returns are free: we provide a prepaid label or an equivalent no-cost method. There is no restocking fee.

What if an order arrives damaged or incorrect?

Contact us promptly. We will review the issue and provide an appropriate refund or replacement.

When will a refund arrive?

We process an approved refund to the original payment method within 10 business days. Your bank or payment provider may need another 5–10 business days to display it.

Payments and help

What currency and payment methods are available?

Prices are in U.S. dollars. Checkout shows the payment methods available for your transaction.

How do I contact customer service?

Email or call using the details on the Contact Us page. Hours are Monday to Friday, 9:00 AM–5:00 PM (store local time).

Questions? See Contact Us.